If you’re not familiar with that CRM software does, it’s specifically designed to help facilitate and improve the communication and relationships between you and your clients. CRM software can do a wide variety of different tasks depending on which one you buy; common uses for a CRM system include account management, comprehensive analytics, data collection […]
There are certain customer service skills that every employee and business owner must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck plastered all over google, or you’ll simply lose customers as your service continues to let people down. Either way, […]
There’s no surprise that customer service is among occupations that commonly involve quite a high number of stressful experiences. This job-related stress might gradually influence our reactions and behaviors, and invisibly cause the outcomes that are not really in our best interests. Exhaustion, anxiety, lack of motivation, uncertainty and frustration are reported as most common […]
Have ever been to a store and have received horrible customer service? Maybe their was employee who gave you an attitude or didn’t want to be bothered with helping you out. Maybe you sat in line at McDonald’s or Burger King for 30 mins when you only ordered an ice cream cone. Whatever the situation […]
The main goal of every business is to ensure that they buy their customers; in the sense, that they not only attract them to their offerings, but are also able to retain them and make loyal clients out of them. The concept of buying a customer, has earned great significance recently, which has prompted industry […]
You’ll always get the customers you’re willing to accept. You may think that any paying customer is a customer worth having, but I’d argue that some customers are more trouble than they’re worth. There are some who actually cost you money every time you deal with them. The 80:20 rule (also called the Pareto Principle) […]
Some business owners scoff when I suggest it’s possible to double one’s customer base in a single month, but I honestly believe it’s because most set their expectations too low. For some reason, people seem to only expect growth in line or slightly about the rate of inflation, so they believe they can get a […]
Some business owners scoff when I suggest it’s possible to double one’s customer base in a single month, but I honestly believe it’s because most set their expectations too low. For some reason, people seem to only expect growth in line or slightly about the rate of inflation, so they believe they can get a […]
Importance of Ratings Ratings takes this to a different level. Here people take the view of complete strangers as being a significant part of their decision making decision. It has become the way of the world in leisure and any one in that sector will already be very aware of what ratings they are given […]
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