What can you and I do to manage our stress levels as small business owners? Identify what leads to stress By knowing what triggers stress in you, you are able to quickly take action and minimise it occuring. Minimise getting stressed Resist trying to be perfect and expecting everyone else around you to be the […]
Any business person aiming high is going to be stressed at times. But surprisingly few have learnt smart ways to reduce their stress. Below are 6 highly effective ways to keep your stress under control, no matter what is happening in your business and personal life. 1. Remind yourself of what’s going right. Usually people […]
There are certain customer service skills that every employee and business owner must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck plastered all over google, or you’ll simply lose customers as your service continues to let people down. Either way, […]
There’s no surprise that customer service is among occupations that commonly involve quite a high number of stressful experiences. This job-related stress might gradually influence our reactions and behaviors, and invisibly cause the outcomes that are not really in our best interests. Exhaustion, anxiety, lack of motivation, uncertainty and frustration are reported as most common […]
Have ever been to a store and have received horrible customer service? Maybe their was employee who gave you an attitude or didn’t want to be bothered with helping you out. Maybe you sat in line at McDonald’s or Burger King for 30 mins when you only ordered an ice cream cone. Whatever the situation […]
Good leadership is a hard quality to define, but we know it when we see it. Leadership can be demonstrated by the willingness to make a sacrifice, respond to a challenge, or venture into uncharted waters. Leadership is that rare blend of tangible and intangible qualities that make others want to follow in the leader’s […]
Some people say that leaders are driven by greed and put in place by fear. Women disrupters (or wonder women) don’t buy into that falsehood. As Diana Prince reflected in the movie Wonder Woman: “Only love can truly save the world — this is my mission.” Saying that statement out loud takes guts. The truth is […]
By: Mahalia Latortue Labor Day is dedicated to the achievements of workers that made, and make, the United States strong and prosperous. Sadly, the holiday came about because of conflicts (and even deaths) during labor strikes. Many believe President Grover Cleveland was instrumental in the creation of the holiday in order to improve labor relations, […]
Without team building skills, a manager risks limiting the productivity of their employees to what each member can do on their own, whereas if you foster team building you can unite your team around a common goal, which will raise productivity as a result. So here are five steps to building a productive and effective […]
Here’s a fact that every successful entrepreneur has learned one way or another over the years: It’s much easier to sell something to one of your existing customers than it is to sell to a brand-new one. There are all sorts of reasons for this, but basically it boils to down to one thing: trust. […]
Selling face-to-face might seem like the most terrifying thing on earth for the newbie door-to-door salesman. However, if you understand that face to face selling is nothing more than a numbers game, you’d find it easier to take things all in stride. Here is exactly how it works: if you go door to door, making cold […]
Big companies always outshine smaller startups for a lot of reasons. While the quality of their services and products might not be so distinct from the smaller ones, the impression a bigger brand gives consumers is that of confidence and assurance. When you’re starting your small business, you might be intimidated by the amount of […]
Small businesses account for 54% of all U.S. sales. But, making sure your company generates sales is no easy task. There is no one, sure-fire way to create strong sales at your business. There are many strategies to increase sales that you can use to grow your customer base. The way you generate sales will ultimately […]
What is BNI? The Business Network International is the world’s leading referral organization. In 2016 alone, BNI member referrals have generated $11.2 billion USD in revenue for our member businesses.The mission of BNI is to help members increase their business through a structured, positive and professional referral marketing program that enables them to develop meaningful, […]
The challenges of owning a business aren’t always about hiring employees or satisfying customers. Sometimes, the struggles are a little more personal. And usually, the end result is stress. Learning how to deal with stress may be as important to your long-term business success as learning how to make a profit. In fact, failing to manage […]
It sounds simple, but making sure your company has more money coming in than going out is one of the most important tasks of running and growing a business. Sometimes, however, it’s easier said than done. 1. Diversify revenue streams. First and foremost, try not to rely on only one source of revenue to drive […]
Being an entrepreneur requires a great deal of mental strength. For all the time executives spend concerned about physical strength and health, when it comes down to it, mental strength can mean even more. We can define mental strength by identifying the things mentally strong individuals don’t do. Here are a list of five things that mental […]
Franchising is a growing industry across the globe, and with the benefits it brings it is clear to see why more and more people are deciding to start their own business as part of a franchise, rather than go it alone. Franchising offers entrepreneurs the support, systems, experience, training, mentorship and proven business model of […]
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